To find the perfect jewelry, we recommend reading our product descriptions carefully and paying attention to details such as material, size, and style. We are happy to provide personalized advice.

Yes, we offer custom-made jewelry. Please contact us directly to discuss your requirements and receive a personalized quote.

Our jewelry is made from high-quality materials such as gold, silver, platinum, gemstones, and pearls. Details about the materials used can be found on the respective product pages.

Clean your jewelry regularly with a soft cloth and mild detergent. Avoid contact with chemicals and store it in a safe, dry place.

Delivery times vary depending on the shipping method and destination. You will typically receive your order within 3-5 business days. For detailed information, please visit our shipping page.

We accept various payment methods, including credit cards, PayPal, and bank transfers. Details can be found on our payments page.

Orders can only be changed or canceled before shipping. Please contact us immediately if you would like to make any changes to your order.

Gift vouchers can be purchased on our website. Select the desired amount and add the voucher to your shopping cart.

After your order has been shipped, you will receive a shipping confirmation with a tracking number. You can use this number to track the status of your delivery.

Yes, you can return or exchange your order within 14 days of receipt. Items must be returned in their original condition and packaging.

Please contact us immediately if you receive a defective or damaged product. We will provide you with return instructions and offer a replacement or refund.

Return shipping costs are generally borne by the customer, unless the item is defective or faulty. In this case, we will cover the return shipping costs.

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please see our shipping page for details.

Yes, we offer gift wrapping for our jewelry. You can select the "gift wrapping" option when ordering.

We offer free shipping on all products with no conditions or additional costs.

You can reach us by email at info@eleganz-juwelier.de or by phone at +49 941 38204262. Our customer service team is available to answer any questions you may have.

For a return, we need your order number, the reason for the return, and the items being returned. Please send this information to us along with your return shipment.

We welcome your feedback! You can send us your feedback via email or use our contact form on the website.